General Terms and Conditions

These Terms and Conditions set out the rules for using NRGBet. They explain the relationship between us and our users, and describe your responsibilities when you create an account, place bets or use any of our services. Please read them carefully; by using our site or apps you agree to these terms and any additional rules that apply to particular products or promotions.

Account responsibilities

We require all customers to maintain accurate account information and to keep login details secure. You are responsible for any activity that occurs under your account. If you suspect unauthorised access you must notify us immediately and change your password. We may suspend or close accounts where we believe there has been a breach of these terms, suspected fraud or abusive behaviour.

Verification and limits

We may ask you to provide documents to verify your identity, age and address before you can deposit, withdraw or use certain features. We also allow you to set personal limits on deposits, staking and session time. We reserve the right to impose temporary limits or restrictions where required for safety, security, regulatory compliance or responsible-gambling reasons.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and not be the subject of any self-exclusion scheme. By registering you confirm you meet these requirements and that you are not accessing the site from a location where online gambling is prohibited. We may refuse registration or restrict accounts at our discretion.

Acceptable platform use

Use of our platform must be lawful and in line with these terms. You must not attempt to manipulate games, use bots or multiple accounts, collude with other players or otherwise cheat. Any abusive, fraudulent or disruptive conduct may result in immediate suspension, forfeiture of balances and reporting to relevant authorities where appropriate.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these general Terms and Conditions. Where a promotion applies you must comply with any specific eligibility, wagering and game restrictions. We reserve the right to withdraw, alter or refuse promotional offers and to reclaim bonus funds where we suspect abuse or error.

Deposits and withdrawals

Payments must be made using accepted methods available in the cashier. All deposits must be from an account held in your name. Withdrawals are subject to verification checks and may take a few working days to process. We may apply limits, hold funds pending checks and require additional documentation before releasing withdrawals. Any fees that apply will be disclosed in the cashier.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will aim to respond promptly and resolve disputes fairly. If a satisfactory outcome is not reached you may refer the matter to any independent dispute resolution service we have agreed to use, where applicable, and to any relevant regulatory body in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to registered customers by posting revised terms on the site or by other reasonable means. Continued use of NRG Bet after changes are posted constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using our services and close your account.