Privacy Policy

At NRGBet we respect your privacy and aim to be clear about how we collect, use and protect your personal information. This page explains what data we hold, why we need it and how you can manage your privacy choices when using our services in the United Kingdom.

Types of data we collect

We collect a range of information to provide and secure your account, process transactions and improve our service. This includes personal data you give us directly, technical data from your device and transactional records related to your activity.

Personal data

Personal data may include your name, date of birth, home address, email, telephone number and identity documents where verification is required. We also hold account credentials and preferences you set in your profile.

Technical data

Technical information includes IP address, device identifiers, browser type, operating system and log data about how you use the site or app. We use this data to maintain account security and to ensure the service works correctly on your device.

Transactional data

Transactional data covers deposits, withdrawals, payment method details (as needed for processing), bets or play history, and communications about transactions. Records of customer support enquiries are also stored.

How we use your information

We use your data to open and operate your account, carry out identity and age checks, process payments, provide customer support and detect or prevent fraud. We also use information to manage responsible gambling tools, comply with legal obligations and improve the service.

Where we use data for marketing, we will ask for your consent where required and provide a simple way to opt out.

Data protection practices

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal data within the business is limited to those who need it to perform their duties. We review our security regularly and adjust practices as needed.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember your settings and analyse usage to improve the experience. You can manage cookie settings through your browser or via the cookie controls on the site. Some cookies are necessary for account functionality and cannot be switched off without affecting service delivery.

User rights

You have rights to access personal data we hold about you, request correction of inaccurate information and request deletion where we are not required to retain it. You may also object to or restrict certain processing and, where applicable, request data portability.

Access, correction and deletion

To exercise these rights contact us at [email protected]. We will respond in line with applicable data protection law and may ask for proof of identity before making changes.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention partners and service providers who support our platform. We also share information where required by law or to protect the safety of our users. Third parties are only given the data necessary to carry out their role and are contractually obliged to keep it secure.

Privacy policy updates

We may update this policy from time to time. We will publish changes on this page and, where appropriate, notify you by email or when you next sign in. Continued use after updates constitutes acceptance of the revised terms.